Help & Contact us

Frequently Asked Questions

Frequently Asked Questions

Your order will typically take 2–5 days to fulfill, plus the shipping time. To follow your order status, click "Follow updates" in your order confirmation email.

We ship orders within the United States.

As our products are made to order, we do not accept returns or size/color exchanges. If your order is returned due to a carrier issue or an invalid address, we can reship the order. For more details on our return policy, click here.

If your products arrive damaged or defective, you can request a replacement or refund within 30 days of delivery. Please use the contact form below, attaching photos and a description of the issue.

If you haven't received your order, report it using the contact form below. Claims must be submitted within 30 days after the expected delivery date.

If you received the wrong product, report it via the form below. Attach photos and describe the issue.

Since our products are made to order, we do not accept returns or exchanges for size or color.

Orders cannot be modified once placed. If production hasn’t started yet, you can request to cancel the order via the form below.

Contact form